AIG Life + Turtl | Case Study
Find out how AIG Life increased content reach by 350% and reached average read times of over 5 mins with their content marketing
*AIG LIFE + Turtl* Increasing readership by 350% with content innovation
Demonstrating impact
Validating and improving the value of thought leadership
Insurance provider AIG Life (formerly Ellipse) struggled to quantify the impact of it's published research and the value it was generating for the business
AIG Life regularly commissions research into employer and employee attitudes on workplace benefits and published the results to drive awareness of their brand and services.
Demonstrating ROI
Justifying the large sums spent on this research requires a clear picture of how the resulting content is being consumed by readers to give confidence that it's having the desired impact.
Limitations of the PDF
AIG Life's existing model of publishing to PDF and static web pages was providing very little in the way of meaningful metrics. Click-through rates, download counts, and dwell times were not particularly revealing.
Objectives
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Quantify the value of primary research
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Understand how content was being read
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Improve reader experience
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Reach a larger audience
In the digital world of today, we recognized that we needed to improve the reader experience across devices along with a better understanding of who reads our content, for how long, and which bits are most impactful. Our research program would typically drive 300 clicks and that's all we knew.
Chris Morgan, CMO
About AIG Life
AIG Life Limited is the UK life insurance arm of the American International Group, Inc (AIG). As of May 2018, the company holds approximately $83 million (£64 million) of in-force premiums and nearly 4,500 in-force policies covering over 370,000 lives.
Why Turtl?
A digital-first solution
for data-driven marketers
Turtl was a natural choice for AIG Life to replace static PDF and web pages with a dynamic reading experience that also provides more granular data to help the team understand their readers
Deeper insight
Turtl's ability to report on reader engagement within each section of a piece of content would let AIG Life focus its efforts on the topics and aspects of the research which resonated best with their audience. This insight could inform both spend and content production, delivering a better overall experience for readers.
Easy implementation
Turtl was selected in 2017 and an existing piece of content was chosen as a test case to see what improvements could be gained. Getting set up with Turtl was quick and easy, and AIG Life was soon ready to publish its first piece.
How AIG Life has used Turtl
Employee benefits research report
Administration and Accounting Guide
Turtl vs PDF
350% increase in reach, 5 min avg. read time
AIG Life published its first campaign with Turtl in 2017 –a repeat of a campaign previously presented in PDF. The results speak volumes.
The team were delighted with the visual quality and feel of the new campaign but were even more impressed when the performance data started coming in.
350%
increase in readership
5+ mins
average read time
Huge gains in reach
Whereas the previous campaign had gained around 300 reads, the Turtl campaign - sent to exactly the same audience - gained over 1,000 reads, representing a 350% increase. The written content of the campaign was identical to the previous campaign, meaning that this increase could be attributed solely to the shift from PDF to Turtl.
Turtl was able to dramatically increase our reach simply by improving the reading experience. We were expecting improvements, but not on this scale.
Chris Morgan, CMO
Clear reader insights
The increase in reach was supported by average read times of 5 minutes and 15 seconds, validating the relevance and value of the content to their audience. In addition, AIG Life was able to see exactly where readers were spending time in the content and which parts were seeing lower levels of engagement. This kind of insight was entirely missing from all previous campaigns and was instantly used to fuel future campaigns.
Quantifying research ROI
The new analytics insights turned a previously superficial assessment of campaign performance into a detailed opportunity to fully quantify reader engagement and improve the relevance and impact of future content. As a result, AIG Life found it easy to justify investment in future research-led campaigns as they knew they would be able to fully demonstrate the return on investment and select areas for focus with complete confidence.
It's hard to imagine that we used to operate without this kind of insight
Chris Morgan, CMO
