The story of Temenos and Turtl...
The culture at Temenos has always been valued by people within the organization. In 2018, we celebrated our 25th anniversary and decided to become more explicit and deliberate in talking about our culture because we know it’s integral to our future success. At the time, we saw a new word enter our company vocabulary: Temenosity.
Temenosity is the key principle underlying the culture of Temenos and how we serve our customers. Whilst it's a fun word, the concept behind it needed building and communicating to help people understand what it means and why it's so important to the business. How our people behave, how we deliver our solution to customers – that's what really sets us apart from the competition.
Does that mean we have a perfect culture? As with a lot of companies, it's an ever-evolving process. We're constantly working to improve the employee and customer experience. But the fact that we’re conscious of it and the role that it plays in our business helps us to be more intentional about how we do things and to identify where improvements need to be made.
To articulate all of this very clearly we ended up creating a culture book. We didn't set out knowing that was what we needed, it emerged through the process of telling our whole story. We used the book to capture all the thinking around the culture in one document and to explain more about the principles of Temenosity, how we think at Temenos, and what’s important to us. It became something much better than what we had originally set out to create.
Our leaders have referred to Temenosity anecdotally a lot through the crisis to showcase the exemplary work that our people have done for our customers and for society more broadly. Quantifying the impact of this kind of communication isn’t easy, but what it really comes down to is creating that feeling of belonging in the company. People are talking about it, so we know it's hit home.
