How GiveSmart found Turtl and gained a support team who stuck around beyond installation
GiveSmart was faced with a common problem. A lack of resources and a corporate shared services model was causing lengthy turnaround times and a design bottleneck.
Maureen Blandford, Vice President of Marketing, and her team were faced with two options. Neither of which looked likely to solve the design bottleneck and meet the team's need for fast design resources.
Outsourcing threatened to be as expensive and time-consuming as sourcing design materials in-house. GiveSmart needed a service that would create mobile-optimized content which looked polished, on a tight budget, and as quickly as possible. Due to the fast-paced nature of the work, long-term outsourcing seemed infeasible.
Urgent turnarounds needed an urgent solution. However, waiting for software to be implemented and taking on teething problems with automated support was likely to cause more delays. Then GiveSmart found Turtl. The support team was happy to help, not only through installation, but with any queries as the team began publishing their own content.
With humans behind the design and evolution of the platform, GiveSmart could depend on a Turtl team member being a call away to help their content look its best and accelerate completion times.
About GiveSmart GiveSmart is an industry-leading mobile bidding and event management software for nonprofits and fundraising organizations. Its mission is to create an engaging, integrating, and exciting donor experience.