Challenges and objectives:
A better way to onboard customers
How to deliver on customer needs from day one
Great customer-facing teams know that a strong onboarding process is about more than just teaching users the basics of a product.
The entire process must be centered around answering a simple question: what does the customer need?
How can onboarding processes be improved to help customers hit the ground running?
What can be done to make sure each and every customer gets a personalized experience, just for their needs?
How can the onboarding experience be used to generate new customer insights?
Is it possible to continue leveraging welcome kits to keep customers informed?
