"Video is important - yawn! We all know this. What I would add for this year is that video is now expected. A non-negotiable. If you are doing videos already, then you need to make them optimized for your audience (or audiences) and if you’re not doing any then you are essentially invisible. In 2024, making sure that an effective, consistent video strategy is in place will skyrocket your share of voice, which has a knock-on effect on your market share.
To be really effective, video has to be linked to core business drivers and mapped closely against your customer journey. It’s amazing how often video is conceived and created in a bubble. Creating useful, watchable videos for each customer, at the buying stage they are at, results in a smooth customer experience. A la Mark Ritson, don’t rely on your marketing teams to write the script as if you work in marketing you are, almost by definition, not the customer. With that in mind, you need to find a way to let your audience, existing and future customers, write the brief, if not the script. As a post-script, beware the tantalizing appeal of creator/influencer content. It’s powerful but can backfire in interesting ways. These influencers are also not your audience. They might have useful insights and powerful reach, but the backlash against authenticity is real. Stay focused on who you really want to talk to, and don’t take shortcuts.”
Tom Hall,
Founder and MD
at Contented Brothers